Returns Information

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period Following receipt and clearance of payment, all purchase(s) will be posted within seven working days.
All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

Please note: we are only able to deliver to the card holders billing address

Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal).

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

Refunds Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone to say what you are returning and why. Items should be returned, unworn/unused and in their original packaging. You are responsible for the cost of returning goods unless they are faulty. We strongly recommend that you obtain proof of postage as we cannot be held responsible for packages lost in transit.

Returns

We recommend that the goods be sent through special delivery along with the appropriate insurance cover. The goods will be deemed returned when signed for by us. Refunds are arranged within the next 30 days of the date we receive the returned goods.

Rings of non-stock sizes (outside L-P) are strictly non-refundable. 

Please note that due to health and safety reason all earrings cannot be returned for hygiene reasons.

Returned goods, which have been correctly supplied will be subject to a handling charge.

Faulty or Damaged

In the rare event that goods are delivered faulty or damaged please contact us we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. Manufacturing faults do not include: wear and tear, oxidisation, tarnishing, fading plating, broken chains, cracked or broken stones or bending of earrings etc. Items that are damaged as a result of wear and tear are not considered to be faulty.

Broken Chains.

Chain breakages happen for various reasons, most commonly being an accidental tug, simple wear and tear or the use of perfume and cosmetics. If the necklace has been tugged/or broken due to wear and tear, this will be because the chain has stretched and snapped.

Plating and Tarnishing

Plating rubbing off or tarnishing is a natural part of wear and tear, and is not considered a manufacturing fault. Different skin acidity levels and how the product is worn/stored will influence the life of our products. Silver tarnishes in air, particularly in hot and humid weather.

Storage and Care

Air, perfume, chlorinated or salt water and household cleaning products can all damage or tarnish your silver jewellery. When not in use, store your jewellery in a box/ pouch such as the original packaging to avoid damage to the item. Keep all jewellery dry at all times. Do not place next to heater, window, air conditioner or in the bathroom. Please avoid storing your jewellery in damp and hot conditions as this can cause silver and gold plating to discolour and tarnish. Never wear your jewellery whilst swimming or bathing, washing up, cleaning or using chemicals, performing sports or heavy-duty activities. Always put your jewellery on last when getting ready to avoid contact with chemicals found in perfume, hair and beauty products etc. Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode Jewellery should be taken off before bed. We generally recommend using a silver polishing cloth once a week to wipe the surface of your jewellery to remove light tarnish. Use gentle pressure taking care not to wipe too hard on plated items to avoid faded plating. We do not take any responsibility if the item is over cleaned and plating has faded.

Shipping And Handling Currently we only ship to UK addresses. (Sorry no BFPO or ROI addresses)

Governing Law

Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

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