Returns Information

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period Following receipt and clearance of payment, all purchase(s) will be posted within seven working days.
All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

Please note: we are only able to deliver to the card holders billing address

Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal).

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

Refunds Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone to say what you are returning and why. Items should be returned, unworn/unused and in their original packaging. You are responsible for the cost of returning goods unless they are faulty. We strongly recommend that you obtain proof of postage as we cannot be held responsible for packages lost in transit.

Returns

We recommend that the goods be sent through special delivery along with the appropriate insurance cover. The goods will be deemed returned when signed for by us. Refunds are arranged within the next 30 days of the date we receive the returned goods. 

Rings of non-stock sizes (outside L-P) are strictly non-refundable. 

Please note that due to health and safety reason all earrings cannot be returned for hygiene reasons.

Returned goods, which have been correctly supplied will be subject to a handling charge depending on value of item(s) see prices below.

Shipping And Handling Currently we only ship to UK addresses. (Sorry no BFPO or ROI addresses)

Governing Law

Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

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